Frequently Asked Questions

How can I place an order online?
To place an order online, browse our website and select the items you wish to purchase. Once you’ve made your selections, proceed to checkout, enter your shipping information, and choose your preferred payment method to complete the purchase.

May I order by phone?
Currently, we do not accept orders by phone. All orders must be placed through our website to ensure accurate processing and fulfillment.

What payment methods are available for use on the website?
We accept various payment methods, including major credit and debit cards. For specific payment options available, please refer to the payment section during checkout.

What is Klarna?
Klarna is a payment service that allows you to shop online and pay later. It offers flexible payment options, such as paying in installments or deferring payment. To use Klarna, select it as your payment method during checkout and follow the instructions provided.

How can I pay with Klarna?
To pay with Klarna, choose Klarna as your payment method during checkout. You will be redirected to Klarna’s secure platform to complete the payment process. Please note that approval is subject to Klarna’s terms and conditions.

What if a product is unavailable?
If a product is unavailable, it will be indicated on the product page. You can sign up to receive notifications when the item becomes available again.

When will my credit card be charged?
Your credit card will be charged once your order has been processed and shipped. An email confirmation will be sent to you upon shipment.

Can I include a personalized gift message with my order?
Yes, during checkout, you have the option to add a personalized gift message. Please ensure your message is within the character limit specified.

What if I cannot see the price on the website?
If the price is not displayed, the item may be out of stock or discontinued. Please check back later or contact us for more information.

Can I modify or cancel my order?
Once an order is placed, it is processed immediately to ensure timely delivery. Therefore, we are unable to modify or cancel orders once they have been confirmed.

What shipping options are available on Bulgari.com?
We offer various shipping options to meet your needs. Shipping methods and costs will be displayed during checkout based on your location.

How much is shipping?
Shipping costs vary depending on the shipping method selected and your delivery address. The total shipping fee will be calculated and displayed during checkout.

Are Bvlgari products insured when shipped?
Yes, all Bvlgari products are insured during transit to ensure they arrive safely and in perfect condition.

Can I choose a delivery date/time?
Currently, we do not offer the option to select a specific delivery date or time. Delivery will occur within the estimated timeframe provided during checkout.

What packaging will my order come in?
Your order will be carefully packaged in our signature Bvlgari packaging to ensure it arrives in pristine condition.

Can I track my online order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status online.

What happens if I’m not at home to receive my package?
If you are unavailable to receive your package, the carrier will leave a notice with instructions on how to reschedule delivery or pick up your package from a local facility.

What do I need to collect my Click & Collect order from the Boutique?
To collect your Click & Collect order, please bring a valid photo ID and the order confirmation email. The boutique staff will assist you in retrieving your order.

Can I ship my order to another country/region?
Currently, we only ship to specific countries and regions. Please check the shipping information during checkout to see if we deliver to your location.

What is our return policy?
We accept returns within a specified period after purchase. Items must be in their original condition and packaging. For detailed return instructions, please refer to our return policy page.

How can I return my order online?
To return your order online, please follow the instructions provided in your order confirmation email or visit our returns page for detailed steps.

How many days do I have to return my order?
The return period varies depending on the product category. Please refer to our return policy page for specific timeframes.

Can I return a personalized creation?
Personalized items are generally not eligible for return. Please ensure you are satisfied with your customization before completing your order.

Can I return or exchange a fragrance?
For health and safety reasons, fragrances are non-returnable and non-exchangeable. Please choose carefully before purchasing.

What are the conditions to return or exchange my order?
Items must be unused, in their original condition, and returned within the specified return period. Please refer to our return policy for complete details.

Can I return my order purchased online in boutique?
Yes, you may return your online purchase at a participating boutique. Please bring your order confirmation and the item in its original condition.

How can I exchange my order online?
To exchange an item, please initiate a return for the original item and place a new order for the desired item. Exchanges are subject to product availability.

Can I exchange all products online?
Most products can be exchanged online, subject to availability. Certain items, such as personalized or final sale items, may not be eligible for exchange.

Can I exchange my order purchased online in a boutique?
Yes, you can exchange your online purchase at a participating boutique. Please ensure you have the original order confirmation and the item in its original condition.

If I return or exchange my order, will it be refunded entirely?
Refunds will be issued for the full purchase price, excluding any shipping fees, to the original payment method. Please refer to our refund policy for more details.

Can I receive my refund on a credit card that is different from the one I used for the order?
Refunds are processed to the original payment method. If you no longer have access to that card, please contact our customer service for assistance.

When will I receive my refund?
Refunds are typically processed within a few business days after we receive and inspect the returned item. Please allow additional time for your bank to process the refund.

Can I exchange or return an item gifted to me that was purchased online by someone else?
Gifts can be returned or exchanged under the same conditions as regular purchases. Please refer to our return policy for more information.

Can I return a purchase made with Klarna?
Purchases made with Klarna are subject to our standard return policy. Please initiate the return process as you would for any other order.

Can I use my own return service?
We recommend using our provided return service to ensure the safe and timely processing of your return. Using your own service may affect the return timeline.

Can I choose a delivery date/time?
Currently, we do not offer the option to select a specific delivery date or time. Delivery will occur within the estimated timeframe provided during checkout.

More than 24 hours have passed and I still haven’t received an Order Confirmation email. What should I do?
Please check your spam or junk folder. If you still haven’t received the email, contact our customer service team for assistance.

I decided to keep my order, but already completed the Return Form. What should I do?
If you’ve completed the Return Form but wish to keep your order, please disregard the form. No further action is needed.

How can I contact Bvlgari?
For inquiries, please visit our Contact Us page for information on how to reach us.

When can I contact Bvlgari Ambassadors?
Our Ambassadors are available during business hours.